EVOLVED SOLUTIONS

CULTURE & RECOGNITION PROGRAMS

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DYNAMIC TRAINING

Customer service and entertainment is a mindset. Staff working in real time are constantly bombarded with stressors, and choices on how to respond to those. They've all received the handbook and listened to the standard overview on policy, now it’s time to inspire and motivate them to give their all in making unforgettable moments for every guest that comes through your doors. We craft interactive, empowering rollouts to introduce or reinforce key concepts to your teams in a new, dynamic way they've never experienced before. Training is fun and our participants learn through a great experience, not just a classroom session.

See how we transformed training into an interactive experience for the Atlanta Hawks.

Experience Analytics

Using a custom, automated data capture tool, we provide a quantitative look at your guest's experience. We aggregate data from multiple input streams and use advanced calculations to provide a robust feedback loop to best understand your customer needs and optimize their experience. We develop your own assessment tool to give you the feedback you need.

See how the Sacramento Kings used our tools to drive revenue.

See how the Dallas Stars used our tools to choose customer service over sponsorship revenue.

Experience Audit

STRATEGIC CONSULTING

IF YOU DON'T KNOW WHERE YOU'RE GOING, YOU'LL NEVER KNOW IF YOU HAVE ARRIVED.

The more widespread the strategic mindset is in your company, the more effective and efficient you will be at achieving your goals. A comprehensive, data-driven strategy is key to setting and exceeding your business objectives. Our team works backwards from the end goal to develop a core set of values and process to drive your business approach. No matter where you are in the strategy-building process, our team can assist by providing direction, insight and metrics to support decisions. We provide a comprehensive approach to assessing your organization's needs and build a path for your team to get where you want to go. We can be involved all the way through the finish line, or can just set you on the right course and everything in between.

Check out how we helped an expansion soccer team get up and running.