Thank you for acting as a secret shopper at the event. To get the most accurate understanding of your experience, we ask that complete the required sections (below).
Complete the Main page first and create a username you will remember. You must enter your username so make it one you won’t forget.
REQUIRED
MAIN-REQUIRED
VENUE CUSTOM-REQUIRED
SLECT FOUR (4) FROM LIST BELOW
ARRIVAL
CONCOURSE
CONCESSION
ENTERTAINMENT
ENTRY
HOUSEKEEPING
Estimated Completion Time: 2 minutes
Includes: Username and event information
*REQUIRED FIRST SECTION* All respondents must complete this section first.
Estimated Completion Time: 4 minutes
Includes: Technology, Guest Services, Venue Specific Information
*REQUIRED* ALL RESPONDENTS MUST COMPLETE.
Estimated Completion Time: 7 minutes
Includes: Parking, approach, arrival, security screening, entry experience
Estimated Completion Time: 5 minutes
Includes: Concourse activities, interactive areas, guest services, wifi and technology, guest amenities
Estimated Completion Time: 6 minutes
Includes: Concession stand visit (minimum one required), customer service, condiment area, overall experience
Estimated Completion Time: 6 minutes
Includes: Game day entertainment, performance groups, talent, contests, break elements, technology infrastructure, music, atmosphere
Estimated Completion Time: 6 minutes
Includes: Ticket scan, security screen process, customer service, efficiency, process flow
Estimated Completion Time: 6 minutes
Includes: Concourse cleanliness, venue presentation, restroom evaluation (minimum one)