Thank you for acting as a secret shopper at this American Airlines Center event. To get the most accurate understanding of your experience, please complete the required sections (below) within three (3) hours of the event concluding to make sure you remember all details.

Complete the Main page first and create a username you will remember. You must enter the same username on every page so make it one you won’t forget.

REQUIRED-Complete all in this section

• MAIN - COMPLETE FIRST (Time: 2 min)

• VENUE CUSTOM (Time: 2 min)

• ARRIVAL (Time: 6 min)

  • Includes: Parking, approach, arrival, security screening

• CONCOURSE (Time: 5 min)

  • Includes: Concourse activities, guest services, wifi and technology, guest amenities

• CONCESSIONS (Time: 5 min)

  • Includes: Concession stand visit (minimum one required), customer service, condiment area, overall experience

• ENTERTAINMENT (Time: 5 min Games only, not concerts or other events)

  • Includes: Performance groups, talent, contests, break elements, technology, music, atmosphere

• ENTRY (Time: 5 min)

  • Includes: Ticket scan, security screen process, customer service, efficiency, process flow

• HOUSEKEEPING (Time: 5 min)

  • Includes: Concourse cleanliness, venue presentation, restroom evaluation (minimum one)